Dear Momo Sofa Customers,
Thank you for your business throughout the years. Over the past 13 years in business, Momo Sofa has always placed a priority on the well-being of our team members and customers. We understand the growing concern regarding the outbreak of the novel coronavirus (COVID-19) and that it is increasingly impacting our communities in every state and province. Our heartfelt thoughts go out to all of those who have been affected by this disease.
We are actively monitoring all public sources of information and guidance, including the CDC and the World Health Organization, to ensure we are taking the necessary precautions for your well-being. We want to personally share with you the extra sanitation processes we are taking in our warehouse and logistics centers and with our delivery professional, in-home installers and our customer care specialists to ensure the health and safety of our team members, customers and communities.
SHOPPING AT OUR WAREHOUSE LOCATION
We strive to provide a clean and safe store for our customers every day. With the given circumstances, we have developed additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety. Common areas, door handles, countertops, computers, credit kiosks and other surfaces are being disinfected with increased frequency throughout the day. Also, we have increased the restroom cleaning and disinfecting cycles.
CONNECTING WITH OUR TEAM MEMBERS
We have educated our Warehouse Associates and Customer Care Specialists on our extra sanitation protocols and they will be happy to explain what we are doing if you have questions about your shopping, home delivery or in-home technician appointment.
PREPARING YOUR FURNITURE
In our warehouses, we are applying the same store sanitation protocols with warehouse equipment that our team members use during the handling of your furniture.
RECEIVING DELIVERY OF YOUR FURNITURE
For Home Deliveries and In-Home Technician Appointments, our teams are also taking extra measures as well to prevent any unintentional spread of illness. As with warehouses, they will be using hand sanitizers and disinfectant wipes between each delivery or appointment and they will be regularly disinfecting their interiors and outside handles of their vehicles.
OUR WAREHOUSE PICKUP CUSTOMERS
Each of our teams have been coached on these extra preventative measures and they will be submitting check lists daily to executive management ensuring they comply with our newly developed sanitation standards.
Finally, we have been steadfast in providing guidance to our associates. We are frequently reminding our associates to stay home if they are sick, wash their hands, use hand sanitizer, clean their personal work spaces, and otherwise to exercise precautionary measures.
Again, the health and welfare of our customers while shopping in our stores and receiving delivery of your furniture is our top priority. We trust that the measures outlined here will enable you to continue your experience with confidence. We welcome you to visit one of our locations. You can also shop our style, selection, and value online via our website and mobile app.
Thank you for your continued loyalty, as we experience these changes together.